Terms & Conditions

1. Agreement Overview

These Terms & Conditions ("Terms") govern the services provided by UpPluck LLC ("UpPluck," "we," "us," or "our") to clients ("Client," "you"). By engaging UpPluck for any service, you agree to these Terms in addition to any service-specific proposal, statement of work, or order form.

2. No Long-Term Contracts

UpPluck does not require long-term contracts. Our service relationship operates as a month-to-month agreement that either party may terminate by providing written notice as described below.

3. 30-Day Written Termination Notice

Either party may terminate the relationship by providing thirty (30) days' written notice to the other party. Notice must be delivered in writing via email to info@uppluck.com (if from Client) or to the Client's primary contact on file (if from UpPluck).

The 30-day notice period exists to protect the Client's brand continuity and to allow an orderly wind-down of active marketing campaigns, automations, ad accounts, content calendars, and integrations. This prevents an abrupt disconnection of services that could harm the Client's brand, reputation, or revenue.

4. Wind-Down Period & Payment

During the 30-day wind-down period:

• UpPluck will continue to deliver agreed-upon services in good faith.
• The Client remains responsible for all fees, retainers, and pass-through costs (such as ad spend) for services rendered through the end of the notice period.
• UpPluck will coordinate handoff of accounts, assets, credentials, and documentation that the Client owns.
• Any outstanding invoices must be paid in full prior to the final transfer of access or deliverables.

This policy ensures UpPluck is compensated for all work performed and that the Client receives a professional, fully-supported transition rather than a cold disconnect.

5. Fees & Billing

Fees are billed according to the proposal or statement of work signed by the Client. Invoices are due upon receipt unless otherwise stated. Late payments may result in pause of services until balances are cleared.

6. Client Responsibilities

The Client agrees to provide timely access, approvals, brand assets, and information needed for UpPluck to deliver services. Delays caused by the Client do not reduce fees owed for the billing period.

7. Intellectual Property

Upon full payment, the Client owns the final deliverables created specifically for them. UpPluck retains rights to its proprietary tools, frameworks, templates, and methodologies, and may showcase work in its portfolio unless otherwise agreed in writing.

8. Confidentiality

Both parties agree to keep non-public information shared during the engagement confidential and to use it only for the purpose of delivering or receiving services.

9. Limitation of Liability

To the maximum extent permitted by law, UpPluck's total liability for any claim arising from the services is limited to the fees paid by the Client to UpPluck in the three (3) months preceding the claim. UpPluck is not liable for indirect, incidental, or consequential damages.

10. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict of law principles.

11. Contact

Questions about these Terms can be sent to info@uppluck.com.